Faq

Cixi Hengtuo Hardware Co., Ltd. Home / About Us / Faq
  • How long will it take to get a reply after we send you the inquiry?

    We will get back to you within 12 hours after receiving the inquiry during working days.

  • Are you a direct manufacturer or a trading company?

    We are the direct manufacturer, so we can offer more competitive pricing.

  • What products can you provide?

    We mainly produce a variety of sizes and types of hose clamps.

  • What are the main application areas of your products?

    Hose clamps are widely used in automotive, tractor, forklift, locomotive, ship, mining, oil, chemical, pharmaceutical, and agricultural industries, as they are ideal fastening components for connecting water, oil, air, and dust applications.

  • Can you provide customized products?

    Yes, we mainly produce standard hose clamps, but we also offer customization services. We can develop and manufacture products based on customer drawings or samples.

  • What is your company's production capability?

    We have professional production equipment and can produce over 70 million units annually.

  • How do you ensure product quality?

    We have inspections after each production process. For the final products, we will conduct sample inspections according to customer requirements. 

  • What are the payment terms?

    When providing a quote, we will confirm the trade terms, such as FOB or others. For mass production, we usually require 30% deposit upfront and the remaining balance to be paid before shipment. The common payment method is T/T.

  • How do you ship the goods to customers?

    We typically use sea freight for shipment, as our factory is located near the Ningbo port and Shanghai port, making ocean shipping very convenient. However, if the customer's goods are urgent, we can also provide air freight, as Ningbo Airport and Shanghai International Airport are both close to our facility.

  • Where do you mainly export your products to?

    Our products are mainly exported to Europe, the US, the Middle East, Southeast Asia, Africa, and other regions. Our customers are spread across dozens of countries globally.